Shipping & Returns

Delivery within Australia

KODA currently ships online orders to Australian addresses using Australia Post. Shipping is a flat rate of AUD $10 and is shown in your order total before payment. All transactions are processed in Australian dollars.

Handling time

Orders are prepared and dispatched within 1-3 business days. Business days are Monday to Friday, excluding New South Wales public holidays. Orders placed after business hours begin processing on the next business day.

Transit time

Australia Post Parcel Post generally takes 2-6 business days after dispatch. Same-state deliveries are commonly estimated at 2-4 business days and interstate deliveries at 3-6 business days. Remote destinations and peak periods can take longer. Handling time and carrier transit time are separate, so the usual total delivery estimate is 3-9 business days from the next business day after ordering.

Tracking, addresses & delays

When your parcel is dispatched, we will send tracking details to the email address used for your order. Carrier scans can take up to 24 hours to appear.

Please check your delivery address before paying. If an address needs to be changed, email koda@kodacutters.com as soon as possible. We cannot guarantee changes after an order has entered fulfilment. Additional postage may apply if a parcel is returned because the address was incomplete or incorrect.

Australia Post delivery estimates are not guarantees. Weather, network disruption and peak trading periods can cause delays. If tracking has not moved after the carrier's estimated delivery date, contact us with your order number and we will help investigate.

Change-of-mind returns

You may request a change-of-mind return within 7 calendar days after delivery. To be eligible, the item must be unused, unopened, in its original packaging and in saleable condition, with proof of purchase.

For health and hygiene reasons, opened or used haircare, fragrance, brushes, combs, hair accessories and scalp tools cannot be returned for change of mind. Digital and redeemed gift cards are also excluded. These exclusions do not limit your rights for faulty, damaged or incorrectly supplied goods.

Please contact us before sending anything back. Unauthorised returns may be delayed. Customers are responsible for tracked return postage for change-of-mind returns. Original shipping charges are not refundable, and KODA does not charge a restocking fee.

Refund timing

We will inspect an eligible return after it arrives and email you with the outcome. Approved refunds are sent to the original payment method within 3 business days of approval. Your bank or payment provider may then take a further 5-10 business days to show the credit.

If only part of an order is returned, only the eligible returned item value is refunded. Shipping is refunded only where required by Australian Consumer Law or where KODA made a fulfilment error.

Faulty, damaged or incorrect items

If your order arrives damaged, faulty or incorrect, contact us as soon as reasonably possible with your order number and clear photos of the item and packaging. Do not dispose of the product or packaging until we have reviewed the issue.

Where a product fails to meet a consumer guarantee under the Australian Consumer Law, you may be entitled to a repair, replacement or refund. KODA will cover reasonable return costs when an item is confirmed as faulty, damaged in transit or incorrectly supplied. Nothing in this policy excludes or limits rights that cannot lawfully be excluded.

How to start a return

1. Email koda@kodacutters.com with your order number, the item you wish to return and the reason.
2. Wait for return approval and the return address before posting the item.
3. Pack the item securely and use a tracked service. Keep the lodgement receipt until the return is completed.

For order help, you can also call KODA Bondi on (02) 8384 3700. Return requests do not require an account login.